Refund policy

Subscriptions are billed monthly (or annually if agreed). You can cancel at any time; your plan stays active until the end of the period you already paid for, and you will not be charged again.

Fees for a period that has already started are not refunded, except where the law requires it or where we could not provide the service for a significant part of that period because of a problem on our side.

Fees that teachers, centers and academies collect directly from students for offline classes do not pass through Etases. Refunds of those fees are agreed between the student and the teacher or center.

A student or parent who buys a recorded course through Etases can ask for a full refund within 7 days of purchase if they have watched less than 20% of the course.

After that, refunds are possible when:

• The course is substantially different from its description.
• Technical problems on our side prevent access and we cannot fix them within a reasonable time.
• The same course was charged twice by mistake.

Write to [email protected] or contact us on WhatsApp with the order number, the mobile number used for the purchase and the reason. We reply within 3 working days.

Approved refunds go back to the original payment method. Depending on the payment provider or bank, the money may take 5–14 working days to appear.

Teacher earnings from online sales become available after a hold period that covers the refund window. If a sale is refunded, its amount is removed from the teacher’s earnings, and the teacher is informed.

Questions about a payment or refund? Write to [email protected].